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Possible to create average tickets hourly but in 2 hour chunks?
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已于 2023年7月31日 发布
Hi there, we currently have a report that displays the average hourly tickets but we'd prefer to have it display the average in 2 hour chunks. I know that I can do every other hour but it isn't calculating in the averages for the hours not selected.
Possible to do?
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Elaine
This is possible by Organizing values by groups and sets. You may create a report similar to what was suggested in this article and replace the Ticket created - Hour attribute creating a new set of groups. Please see the attached screenshot.
I hope this isn't too confusing, but in Explore, there's a feature called "Group" that lets you consolidate multiple values into fewer values. You can apply this feature to any available attribute, including Ticket Group.
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Matt Duchowny
Elaine, you are the best! Thank you so much! I can't believe I totally missed that!
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Elaine
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