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CSAT Surveys Validity Timeframe

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Ricardo Tolentino

已于 2023年8月04日 发布

Is there a maximum number of days a customer can respond to a survey?

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    Arianne Batiles

    Zendesk Customer Care

    Hi Ricardo Tolentino,

    The survey link expires after 150 days. In addition, the link will no longer work if the ticket is in Closed status, Archived or Deleted. 

    Hope this helps! 

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