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User Group permissions for customer account?
已于 2023年9月22日 发布
Two related questions:
1. Is it possible to create a user group structure for customers, such as how this can be done for internal support accounts? Use case would be to have both an "admin" and "regular" user group which would control prefs like who can view others' tickets, and who can create new tickets. If user groups cannot be applied, are there any workarounds to do this in bulk rather than having to manage for each customer account?
2. The default permission on a customer's account is they can only view their own tickets, but this can be changed to view other tickets either at account level or Org level. But is there a way to just set it by default for all customers that they can view all other tickets in their Org?
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Neil
The Group profile and setting is only applicable to agents, end-users will have no similar options available as they are limited only to Organizations and the settings in their Organization cannot be updated by a non-agent.
As for the default permission, at the moment it is always set to view own tickets when an organization is created.
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