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已于 2023年9月23日发布

How was the bad satisfaction and good satisfaction percentage calculated for each ticket?

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日期

2023年9月25日

Hey Elizabeth,

There's no gradation of percentage per ticket. A “good” ticket = 100% and a “bad” ticket = 0%.

In your first image, there are 3 “good” tickets out of a total of 4 rated tickets: 3/4 = 75%

In the second image, there are 10 “good” tickets out of a total of 11 rated tickets: 10/11 = 90.9%

Hope that helps.

2023年9月26日

Hi David, noted with thanks.

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