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Turn off "scoped search in knowledge base" by default
已于 2023年9月26日 发布
Recently I was pulling a report for search results by our end users and found that one of our most popular titles was coming up with 0 search results. But why? I found out it was because our end users were searching that popular title in another category. Which I found out is due to a feature called "Scoped Search in Knowledge Base" being on by default. Can we please have this off by default? I'm not sure why we would want to limit what people can search in one location if they are searching outside of it. Isn't that the whole point of a search bar? Or at least have one search bar in the category they are looking and then another "main" search bar at the top of the page. But we really need this feature off by default so other admins don't run into this issue when none of there end users can search outside of the category they are in.
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2 条评论
Shawna James
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Maria Nar
My team just migrated our help documents to Zendesk Guide, and although we have not gotten this feedback from our users yet all 7 folks on my team were confused by why using the search bar in an article or category was yielding different results from searching on the main page. When utilizing the search bar in an article or category there is nothing that indicates that you are searching a subset of articles. In fact, the "All Types" being highlighted on the left side gave me the impression that it was searching all types of articles. I'm worried our users are not going to be able to easily find the articles they are looking for and I would also like to have the option to turn off the Scoped Search in Knowledge Base.
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