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Customer Context Panel: Option to enable it to stay open

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Michael Pham

已于 2023年9月27日 发布

We would like to have the option to enable the customer context panel to be open by default on tickets. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Michael thank you so much for taking the time to provide us with this feedback. This has been logged for our PM team to review. I would suggest, per our posting guidelines, that you add a few more details to your feedback. This way we can understand important details like use case, impact, etc. Here is a helpful template to get you started. 
     
    If others would like to see this functionality as well, please express your interest with an upvote or your specific use case in the comments. Thanks again!

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    Marialena Barnard

    Zendesk Luminary

    Same. Would like the option to set the customer context panel to open by default when agents open a ticket. I see the article to do this on the standard interface, but not when Agent Workspace is enabled. 

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