Zendesk Automations Result in "Assignee Update" in Reporting and Ticket Views

As the title says. We have a number of automations which are triggered by time-based events and send reminders to staff and/or requesters. When these automations are triggered, the resulting event in the ticket is counted as an "assignee update". "Assignee Update" is a value that can be sorted and filtered in ticketing views, and is present in Explore reporting.

This creates a misleading representation of agent activity in tickets. This makes it difficult for our support team to identify tickets which require attention based on the last activity, and it also results in reporting which shows activity on tickets credited to agents who are not actually doing anything.

Zendesk should separate updates that are performed by system functions, agents, and requesters.