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Category Icons not showing



已于 2023年10月25日 发布

Hello, I would like to check, after inserting the icons, when Help Centre is activated, it is not showing still.

Am I missing a step?


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6 条评论

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Pulkit Pandey

Zendesk LuminaryCommunity Moderator

Hi Al Hafiz

If you could kindly share the URL of your help center where you are implementing this or provide more information about the error that is appearing on your site, I would be more than happy to provide you with a better solution. 

 

Thank You

Pulkit

Team Diziana

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Hi Pulkit,

These are the current URLs that are missing the category icons:

https://youmy.zendesk.com/hc/en-my

https://youmy.zendesk.com/hc/ms-my

It is supposed to reflect like this: https://support.you.co/hc/en-us

For your kind assistance.

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Pulkit Pandey

Zendesk LuminaryCommunity Moderator

Hi Al Hafiz

Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/4409515196698?page=2#community_comment_5718317447194 

Let me know if this solves your issue.

Thanks

Team Diziana

 

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Hi Pulkit,

Thanks for this.

So I'm unsure how to do so - https://youmy.zendesk.com/theming/editor/8eed4880-0f1b-4b10-9831-6c54603fffd8/assets/360000015831.png

I don't think there's anything missing from the URL.

Hope you can assist.

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Pulkit Pandey

Zendesk LuminaryCommunity Moderator

Hi Al Hafiz

You have to update your homepage.hbs code and add some external script to achieve this.

 

Thank You 

Pulkit

Team Diziana

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Hi Pulkit, 

Thank you for this.

I will close this case here.

 

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