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How can we monitor to tagging those no reply messaging tickets?

已于 2023年10月31日发布

I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.

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Prakruti Hindia

Zendesk Product Manager

2023年11月02日

Hi Carl,

Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response?

- Prakruti

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