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Product Feedback: Messaging conversation notification
已于 2023年11月06日 发布
Hello Team,
It has been brought to our attention that a simple notification sound for when a messaging conversation pops-up in Agent workspace is not sufficient as sometimes agents are not wearing headphones and there is no other notification to inform them that a conversation has been requested.
It there a possibility that some kind of additional visual notification is received such as the Zendesk window/tab on which the conversation pops-up to be pushed on top of other apps or a taskbar notification of sorts?
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3 条评论
Shawna James
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Boyan Spasov
+1 Agents are busy all the time and feature like this would be very helpful. Based on my previous experience with ticketing systems, where this is available.
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Samir Shah
Hi everyone thank you for providing your feedback on this product area. This is a duplicate of a similar feedback post here so I am going to close this post for comment in order to consolidate responses. Please note that your feedback has been logged for consideration. Thank you for taking the time to provide us with your product insights!
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