最近搜索
没有最近搜索
Where are the @meli-vis.zendesk.com mail address coming from?
已回答
已于 2023年11月06日 发布
Hello! I'm trying to understand where the @meli-vis.zendesk.com email addresses are coming from. I see on Zendesk they are probably created from a web form, but it just says "web form" on Zendesk, I can't track what form that is. No one in my company understands who created them, any advice? Thank you!
0
1
1 条评论
Gabriel Manlapig
If a ticket was created by an agent within the ticketing platform using Agent workspaces or an end-user submitted a ticket coming from your contact form in your Guide portal, it shows Via Web Form.
Please take note that, your default support address is used as the sending address for notifications when a ticket is created manually (proactive ticket) or created from contact form. We would suggest checking your support addresses to see which one is the default and if the first comment on the ticket is either your agent or end-user.
Thank you!
0