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Product Feedback: Messaging transcript
已于 2023年11月20日 发布
Hello Team,
Unfortunately, in messaging there is no option to request a transcript of the conversation on end-user end in web widget.
This was a highly convenient feature in Chat product as it saved a lot of time for both end-users and operators.
It would be amazing and highly appreciated to see it also implemented in messaging! Looking forward to it.
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6 条评论
Anastasia Kachanova
+1
2
Shawna James
2
Loren
+1
1
John Hansen
Yes please add this feature to Messaging. It seems like a no brainer to be able to pull full transcripts from conversations.
+1
0
Boyan Spasov
+1
1
Onur Okutan
Hi Atanas,
Thank you for your feedback. It's important to distinguish between Messaging and Chat experiences. In Messaging, the entire conversation history remains persistent, ensuring that users can always refer back to it on the conversation screen. Additionally, admins have the option to set transcript visibility to "public" in the admin center, which is the default setting. This means that transcripts are included in email notifications and within the ticket when viewed in the help center.
For further details on managing messaging transcript visibility, please refer to this article. You may also find this article helpful for understanding how Zendesk sends email notifications.
Please let me know if this is helpful.
Thank you again,
Onur
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