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Zendesk Guides: Notification of new or updated articles (for publishers)

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helen boyian

已于 2023年12月07日 发布

Is there a feature that would notify a publisher when an article is new or has been changed - and is waiting to be published? Right now, as a publisher, the only way I know that there are new articles that need to be published is if the author has informed me, or, if I proactively search the queue. It would be incredibly helpful to receive a notification of some sort, that an article is pending to be published ... 

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    Ivan Miquiabas

    Zendesk Customer Care

    Hi Helen, 
     
    Thanks for reaching out! 
     
    While I do believe this would be super helpful for our publishers, this is not an existing feature as we speak. I would suggest to write down a feedback on this same request here so that our Product Managers can keep an eye for future improvements. 
     
     
    Cheers! 

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