最近搜索

没有最近搜索

Suggestion: allow separate enabling of "Summary" and "Enhance writing" features

image avatar

Michael Yuen

已于 2024年1月02日 发布

I'd like to be able to separately enable the Summary and Enhance Writing features. Right now, admins can enable both features together. But to have one you must have the other enabled as well.

This would allow agents to make use of a useful feature (Summary) without enabling the less-useful (for us) and often mis-used Enhance Writing feature. (The current tone doesn't match our brand voice, making both the More friendly or More formal settings basically useless).

There is no workaround, short of turning off both features or reminding agents to not use Enhance Writing and hoping for the best.

Suggestion: add sub-options underneath the main Turn on generative AI page (e.g. https://XXXXXXX.zendesk.com/admin/workspaces/agent-workspace/generative-ai) as seen below.

 

1

1

1 条评论

日期
    image avatar

    Tara McCann

    Community Product Feedback Specialist

    Hi Michael, 
     
    We appreciate you taking the time to give this feedback. 
     
    This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

    0

    请先登录再写评论。

    找不到所需的内容？

    新建帖子