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Widget CSAT Surveys

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Brittney

已于 2024年1月11日 发布

Does anyone know if we can push CSAT surveys through chat widgets? Our widget is embedded in our product and we want the ability to send a product CSAT survey to our customers through a proactive message. Thanks 

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Brittney,

    Are you using Zendesk's new messaging widget?  If so, a similar question was asked and answered recently here.  That said, because proactive messages popup before a customer engages the widget and aren't tied to the conversation, there wouldn't be a way to offer a proactive popup, but the linked solution should allow you to offer a thumbs up or down at the conclusion of the conversation.

    Brandon

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