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Zendesk Agent Home - Keep or Bring Back Legacy Functionality to Select CSAT ratings
已于 2024年1月24日 发布
Hi team,
Our teammates have raised a small change with the new Agent Home UI dashboard.
- Agents previously were able to hover over their "Good" or "Bad" ratings from the homepage and click these links which would bring them to an overview of their good and/or bad tickets for their Ticket Statistics.
- With the new Home dashboard UI - this functionality is no longer available to click on the ticket statistics. We are aware that views can be created to see good vs. bad tickets for the current user logged in to see their assigned tickets with ratings, though this is a small feature that was convenient for our teams instead of managing CSAT views.
Does Zendesk have any plans to update Agent Home and introduce this feature for CTAs that are clickable to bring agents to their Good and/or Bad ratings as it was previously available on the legacy user interface? Thank you.
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2 条评论
Nicole Saunders
Hey Santino - Since this is more a feature/roadmap request than a support question, I'm going to move it over to the product feedback topic so that it gets in front of our product managers.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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