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Report on generative AI use

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Chris Rathlein

已于 2024年2月05日 发布

Is there a way to report on use of generative AI features? For example, could I generate a report of how frequently users apply Enhanced writing or Summarize conversation? 

Use Case: Training. Would like to track if agents are using these features effectively and train them if necessary. 

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Chris,

    Because Generative AI is still in Beta, I'm not aware of any reporting capabilities just yet.  That said, you could get some benchmark data by encouraging your agents to check a box when utilizing the AI enhancements. Then, you could easily report on the use of that tag / checkbox in traditional reporting.  As this feature gets rolled into general availability for Zendesk Advanced AI users, reporting is sure to follow.

    Brandon

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    Sarah dw

    Hi Brandon,

    Could you tell us when the reporting ill be availabel? It will be very difficult to manage the answerbot without reporting. 

    Thx

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    Brett Bowser

    Zendesk Community Manager

    Hey Sarah dw,

    We don't have an ETA of when this will be available at this time. I would recommend sharing your feedback and upvoting the following post: Enable reporting on AI feature usage

    Thanks for taking the time to share this with us!

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