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Ability to create sub-ticket for a larger task
已于 2024年2月09日 发布
If a request is too large and needs multiple agents to work on it, there should be an ability to create sub requests by the agents to split it and assign sub-tickets to other agents.
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Aaron Doane
Some of our teams use the Linked Ticket add-on https://www.zendesk.com/marketplace/apps/support/6272/linked-ticket/?queryID=d994120ea7e69b300213c435af1930f9
You can also accomplish this by using Side Conversations. Within a ticket, if you click on the additional actions, you can generate a child ticket. You have to be using Side Conversations to use this feature, I believe.
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Shawna James
Thank you for taking the time to provide us with your feedback and Aaron for providing your helpful insights here! This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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