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IVR Reporting
已于 2024年2月12日 发布
I've seen numerous articles about reporting on IVR usage by destination, and about tagging keypresses so these are surfaced on tickets.
I'm looking for something way simpler.
I merely want a report that shows the traffic flow through the IVR, by showing keypresses at each branch. It is the most basic view I can think of, and yet I've been inept at finding the solution. All help appreciated.
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Brandon Tidd
Hey Richard McCauley -
This article might point you in the right direction:
https://support.zendesk.com/hc/en-us/articles/4408837661978-How-do-I-analyze-and-improve-my-IVR-tree-with-reporting
There's also an Explore recipe here: https://support.zendesk.com/hc/en-us/articles/4408827133082-Explore-recipe-Reporting-on-IVR-destination-group
Hope this helps!
Brandon
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Tony
It seems like Brandon has shared interesting articles. I would suggest you to give them a look!
Best,
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