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Pop-up Notification for duplicated Tickets
已于 2024年2月22日 发布
It would be great if there is a pop-up notification or warning every time an agent manually changes the status of a ticket to Open, Solved, Pending, etc if there's another open ticket from the same customer and the same brand.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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