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Automatically setting talk status

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Amina

已于 2024年3月05日 发布

Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

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    Shawna James

    Community Product Feedback Specialist

    Hey Amina! I moved this to our Q&A for better visibility within our Community. Thank you for your question!

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    MJ Marques

    Hey, Amina! Thanks for reaching out.

    At this point in time we are developing a way to better integrate with Zendesks's Unified Agent Status feature, but for our first approach we will not have this. However, this does make a lot of sense and it's something that we have on our radar as a future improvement for this integration. 

    Appreciate this and let us know if you have further questions.

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