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Reoccurring Tickets
已于 2024年3月19日 发布
Hi,
We have a scenario where we perform tasks on a monthly basis and need to generate a Zendesk ticket each month. Is there a way to create a reoccurring ticket where, when we change the ticket status to Solved, a new ticket with certain fields preset will be generated? This would only be for specific tickets and not all. Any thoughts?
Thanks,
Kevin
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Julie Friis Sørensen
I find that when we create a follow up ticket, some fields are already filled in. For example the agents cc'ed are there from the previous ticket. But maybe loook into automations and triggers for this one.
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