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Issue authenticating to Tymeshift's EAP API

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Mohamed Laayouni

已于 2024年4月04日 发布

We're exploring using the WFM EAP API to get some reports into our data warehouse, but hitting the reports endpoint throws back a 401 JWT not found error.

- The endpoint I'm hitting is in the following format:

https://[domain_name].zendesk.com/wfm/public/api/v1/reports/[report_id]/data?endTime=1711401569&startTime=1710710367

- We're using an API token generated in Zendesk

What could be the issue here?

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    Samanta Velho


    Hi Mohamed,

    The 401 error you're encountering typically relates to issues with the Authorization header's format. Here's how it should be structured:

     

    bash

    Authorization: Basic $TOKEN

    Where $TOKEN is the base64-encoded version of your email and API token from Zendesk, formatted as follows:

     

    bash

    $TOKEN = base64({email}/token:{api_token_generated_in_zendesk})

    • {email} is your email used for Zendesk.
    • /token: is a constant string (make sure to include the colon : right after /token).
    • {api_token_generated_in_zendesk} is the API token you generated.

    For example, if my email is samanta.velho@zendesk.com and my mock API token is JJlgENbrGxV6XPzPLvBvvK7wQoiu3evjsKK5rlTL, the string to encode would be:

     

    scss

    samanta.velho@zendesk.com/token:JJlgENbrGxV6XPzPLvBvvK7wQoiu3evjsKK5rlTL

    After encoding this string in base64, you’ll get your final $TOKEN:

     

    base-64-encoded example:

    c2FtYW50YS52ZWxob0B6ZW5kZXNrLmNvbS90b2tlbjpKSmxnRU5ickd4VjZYUHpQTHZCdnZLN3dRb2l1M2V2anNLSzVybFRM

     

    This is the $TOKEN you should use in the Authorization header. Remember, the token provided here is just an example and not real.

    Don't worry, the provided token is a mock example for illustrative purposes.

    Hope this helps! 
    Regards,

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