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IVR text back // default announcement // robo voice
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已于 2024年4月04日 发布
Hey!
We are using the IVR textback functionality to send SMS to our customers. However, regardless of the language setting, a weird voice repeats the customer's number for them. As this sounds like a scam, customers are not “confirming" their number, but end the call without receiving any SMS assistance from us.
I found in a thread from last year that editing of the default announcement was supposed to be put on the tech roadmap soon. Could you please give an update on when we can expect that feature or provide an interim solution to mitigate the issue?
Thank you! 🙌
Janika
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Shawna James
Thank you for taking the time to provide us with your feedback and for linking this related thread. So that we are able to update requests for a particular feature in a singular location I am going to close this post for comment and encourage you to continue engage with that older post; our PM team is aware of the feature request and will provide an update as soon as they are able. I see that you have already added your support which is the best thing to do to show interest for our PMs!
I do want to take a moment to reference our guidelines. Product feedback that is provided in this space is not guaranteed to be included on any product backlog or roadmaps. While we listen and read every piece of feedback that comes through this forum, in some instances, our product teams need to make the tough decision to work in a direction that is not aligned with a particular piece of feedback. This Community forum is simply for sharing your challenges and how you use the product, but it is not a case/resolution system.
Thank you again for providing us with your feedback and for being a Zendesk Community member.
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