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The suggested replies for further responses
已于 2024年4月30日 发布
The feature should be available for agent’s first reply on a ticket, but our agents report that it tries to predict next responses as well. Is that how it's supposed to work?
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Amisha Sharma
Hello Viachaslau Skorbezh - No, it is not supposed to provide suggestions for subsequent responses at this time. Can you respond to the welcome email with a screenshot and we can investigate? Thanks!
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