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Add local time for customer within newly announced chat/messaging metadata
已于 2024年5月02日 发布
Referring to the new announcement where additional customer data (location, browser, device, etc.) will be shown in the Agent Workspace during chat/messaging:
Announcing device information in the Agent Workspace for messaging – Zendesk help
Would be great to also list the customer's local time depending on their location and timezone. This helps schedule meetings and sessions with customers from around the world.
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3 条评论
Matthew Sammut
Seconded!
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Jean Pierre Camenzuli
This makes a lot of sense, the previous system we used had this and made it really easy to plan calls/sessions with customers.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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