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Changes to ticket agent UI: questions about rollout

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Elizabeth Brown

已于 2024年5月07日 发布

Hi Zendesk team,

Some Qs about the ticket agent UI changes

https://support.zendesk.com/hc/en-us/articles/7006036974234-Announcing-ticket-conversation-improvements-default-experience-coming-soon

  • does it apply to chat messages only or also email messages and webform messages? Am asking because all the examples in the announcement are quite short with little formatting
  • how does formating like bullet points, tables and code examples display in bubbles? Many messages are long and require formatting to solve detailed issues

Appreciate any guidance here, cheers.

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    Shawna James

    Community Product Feedback Specialist

    Hey Elizabeth,
     
    Thank you for taking the time to provide us with your feedback and questions. This has been logged for our PM team to review. Thank you again!

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    Amisha Sharma

    Zendesk Product Manager

    Hey Elizabeth,

    • does it apply to chat messages only or also email messages and webform messages? Am asking because all the examples in the announcement are quite short with little formatting

    The new design applies to all channel ticket. You can opt into the beta to get an early sneak peak into how tickets would look like. If you have a sandbox, you can choose to get this beta on that.

    • how does formating like bullet points, tables and code examples display in bubbles? Many messages are long and require formatting to solve detailed issues

    There should be no changes to how rich text shows in the bubbles. Please let me know if you have more questions.

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