最近搜索


没有最近搜索

Ticket Import notifications



已于 2024年5月10日 发布

I'm bulk importing tickets into Zendesk using the Ticket Import (POST /api/v2/imports/tickets). With the ticket data, I'm including the requester & assignee. I noticed in the documentation (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/), it says that “No notifications are sent to users CC'ed on the imported tickets. Notifications are sent on subsequent updates to the tickets”. 

 

Does this mean that if we have notifications setup for requesters & assignees, that they'll get triggered and sent out? I suppose I could temporarily disable any of those notifications, however, I don't want to disrupt the workflow of other teams/groups using Zendesk while I'm doing the import. 

 

Thanks in advance!


0

0

0 条评论

请先登录再写评论。

找不到所需的内容?

新建帖子