In-Widget Guide Help Article Viewer for Messaging Widget

Overview:

Currently there is a limitation in the Messaging web widget that displays links to help articles for the suggest help article step. This then opens the article from the help center rather than displays the article inside the widget equivalent to the non Messaging web widget.

Issue:

For those of us who only authenticate the customers inside of our proprietary app, we are unable to display the actual help article inside the widget and cannot use signed in content. This severely negatively impacts our ability to self serve the customer.

We may not be able to implement Messaging due to this issue as it removes a lot of the usefulness of the AI Agent. 

Ideal solution:

Have the ability for a Messaging widget with in-viewer article contents displayed based upon Guide segment/authentication--equivalent to functionality within the current web widget.