Enhancement Request - Be able to use triggers and automations based on if an optional text field is blank or not

We have a lot of groups that fill out integration user information fields for us. I'm needing to be able to easily trigger these tickets to go to specific groups to handle based upon if there is something there or not. We have limited down the number of our forms for ease of access for our clients so this would be extremely beneficial to be able to automate based upon if they filled out an optional text field. Right now our only option is to go to the main group and have them escalate it up from there.