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channel default public or internal - ticket composer
已于 2024年6月11日 发布
Hello,
About channel switching logic in the ticket composer – Zendesk help
about “Channel switching logic for email and other ticket types”:
It is very annoying and time-consuming for us that the default composer is internal if the ticket only has internal notes. Especially for manually created tickets, it is logical that you want to send an answer to the customer at some point.
Why doesn't the default setting that we have set in our admin settings apply here?
Why do you make this exception for internal notes?
Why is there an additional pop-up, even more time-consuming, when we want to send a public reply now? Please turn this off again.
Can you please add a setting (tickbox) for each instance to decide this setting by themselves instead of having it prescribed?
Thanks, Julia
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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