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Generative Search in Help Center Requires User to Log In (Please revise)

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Natalie Mercuri

已于 2024年6月12日 发布

Generative search in the Help Center currently requires users to be signed in to access this functionality. However, we do not require users to log in to access our self-service content for the following reasons:

  1. It would necessitate significant customer education.
  2. It would hinder our ability to capitalize on SEO.

As such, we are unlikely to implement this requirement for our customers. Please update the functionality before release so that anyone accessing our Help Center can use Generative Search.

 

Thank you!

 

For similar feedback, please see the comments section of these posts:

 

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2 条评论

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    Katerina Papaefthymiou

    I agree! There is no reason to restrict this functionality. All our HC articles are also visible to all users of our Help Center so the quick answers should be available to all (or at least you could add a setting for admins to decide if they wish to restrict this or not).

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    Mike Spink

    I also agree with this one.  Having this functionality restricted to only signed in users severely reduces the impact it can have on our customers.  It also leads me to looking at different AI integrations instead of the Zendesk AI Add on.

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