最近搜索


没有最近搜索

Easy way to accessing the chat shortcuts



已于 2024年6月24日 发布

User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.


1

1

1 条评论

image avatar

Arianne Batiles

Zendesk Customer Care

Hi Renu Sharma 

 

Are you referring to the shortcuts in the agent workspace? If so, agents may also type in a word in the description to look for the shortcut. Here's an example where I typed in the word “can” which is not part of the shortcut title: 

Here's an article for reference. 

0


请先登录再写评论。

找不到所需的内容?

新建帖子