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New podcast: Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller



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Brett Bowser

Zendesk Community Manager

已于 2024年6月27日 发布

Hey there Zendesk Community!

We at Zendesk are excited to announce the release of our latest podcast episode, featuring an inspiring conversation with Andre Heller, Director of the International Rescue Committee’s Signpost project.

Episode highlights:

  • Empowerment through information: Learn how the Signpost project helps connect refugees with life-saving information and provides support to survivors of domestic violence.
  • Innovative solutions: Discover how Signpost used Zendesk to manage two-way communications across social media platforms, and how this approach allowed a small team to reach 70 percent of the refugee population in Greece.
  • Efficiency boost: Hear how Heller's team boosted their efficiency "immediately and overnight," making a huge impact with limited resources.
  • Lessons for CX leaders: Gather valuable insights and tips for improving customer service, especially in high-stakes situations.
  • Future of AI: Explore how AI fits into Heller’s plans for the future and its potential to revolutionize customer service.

Don't miss out on this incredible story that showcases how customer service can be a lifeline in critical situations. Whether you're in customer service, nonprofit work, or simply interested in impactful stories, this episode is a must-listen!

 

Tune in now!

Have a question for a Zendesk expert, interested in being a guest, or want to suggest a topic for a future episode? Drop us a line at cwzpodcast@zendesk.com—we’d love to hear from you.


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