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Split "File" and "Image" upload for Messaging just like Zendesk's internal chat client

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Eric

已于 2024年6月28日 发布

The current Zendesk customer Messenger implementation allows for certain file upload types, but that list includes PDFs. That functionality is either “all on” or “all off”, without the ability to allow-list or deny-list certain file types.

The Zendesk internal implementation, however, separates “File” and “Image” upload types, and the “Image” option does not allow for PDFs.

 

It would be great if Zendesk:

  • Had our version of Messenger separate uploads by “File” and “Image”
  • Give us the ability to enable/disable neither/either/both

The use-case for this is different organizations have different levels of risk tolerance for different media types.

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    Shawna James

    Community Product Feedback Specialist

    Hey Eric,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Will Poon

    Zendesk Product Manager

    Hi Eric, 

     

    I'm one of the Messaging PM's and wanted to thank you for taking the time to leave your comment. 

     

    I've added this to our internal feature requests tools and will raise it with our team. 

     

    In the future, we are working on adding more customization options to the web widget so stay tuned for updates.

     

    Thanks again for your feedback,

     

    Wil 

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