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Chat to Messaging Transition Lost Feedback Options
已于 2024年6月28日 发布
Our organization started offering live chat for customers last fall. When we were using chat, customers had the option to submit immediate feedback in the chat with a thumbs up/down.
When we transitioned to messaging, we lost that option. Lately I've taken over more ZenDesk administrative tasks, and I'd like to implement the immediate feedback again. Unfortunately, I cannot find any articles or instructions for how to turn this on for messaging anywhere.
I'd like instructions for how to re-enable this feature, or if it's not available for messaging, it would be extremely helpful to have.
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Shawna James
Thank you for taking the time to provide us with your feedback. I have reviewed our documentation, I am not sure about the feature parity there so I have logged this as product feedback for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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