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Color Selection for Font Background Color Seems to be the Wrong Palette when Creating Macros



已于 2024年9月03日 发布

I was excited to see the addition of font colors and backgrounds when updates were made to the Macros section.  However, I think the wrong palette of colors was assigned to “font background color.”

 

When you're creating a new ticket in Zendesk, these are the color palettes available for background color and text color:

 

 

I use lighter pastel colors when highlighting text.

 

In the Macros section, the color palettes are different.  The text color palette looks correct, but the background color palette is missing the pastel colors for highlighting:

 

 

It would be fantastic if the same background color palette used for creating tickets was also available for creating macros.  As it stands, I have to manually highlight text when I'm creating new tickets, because there aren't any lighter colors available in the background color palette in Macros.


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Shawna James

Community Product Feedback Specialist

Hey Rochelle,

 

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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I'd like to add my vote to this topic!

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