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Too many email attachments breaks the dynamic scaling of tickets
已于 2024年9月17日 发布
Have you noticed that getting ticket through email often include company logo as images and such?
Have you experience that the amount of attachments starts growing when people reply?
Have the amount of attachments made you scroll horizontally to see the full ticket?
Well then you have the same issue as I do.
Arguably I could get a bigger screen, how that has a finite limit.
We could turn off attachments, however we often transfer files to our customers.
We could use email, since scaling works in outlook but we'll lose many features of zendesk
Then better solution is to make this post seen by Product Management of Zendesk, to maybe have them fix issue.
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2 条评论
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Kristoffer Førde Aarskog
I have the exact same issue and I would hope this *small* issue could be resolved.
We often get multiple attachements from our customers. It could be up to 10-15 receipts in one email (via a custom form). When this happens the width of the agent layout (Conversation) suddenly gets a horizontal scrollbar. This is very annoying for my agents, especially those who are not working with big monitors.
It would be ideal if these attachements would just wrap when meeting the width of the Conversation window. This should all be responsive design - but everything is responsive except the attachments.
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