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Agents misspell requestors email causing incorrect email to be stored
已于 2024年10月02日 发布
Hello,
Every once in a while, when an agent is creating a new requestor, they misspell the email and create a “bad” end user profile. The next time they create a ticket using the correct email results in two end users with very similar emails. This causes confusion for the other agents and sometimes they select the incorrect user.
To fix we just merge the bad user into the good, but would like a way to somehow catch the bad profile before a ticket is created.
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2 条评论
Scott Tynan
I would use PowerBi to report on fuzzy matches for email addresses so you can proactively merge them.
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Christine
Currently, we don't have a way of knowing if the added email address is incorrect. But, our Product Team is currently working on Bounced Email Notification. This project is in the works already but we don't have an ETA when this will be launched.
I suggest upvoting this post to add more traction and help prioritize this feature request: Priorized Bounced Email Notification. Thank you!
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