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Feature Request: Report Editing Audit Log



已于 2024年10月16日 发布

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I believe all Zendesk customers have been impacted by not being able to review changes made on a report and being able to audit the date and agent who made the change and what changes were made, similar to how we can do with Triggers and their revision history.

 

What problem do you see this solving? (1-2 sentences) 

 Being able to audit changes made to reports.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem is encountered daily.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Not at this time.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Similar to the revision history on triggers. 


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2 条评论

Hello Hannah 
 
Thank you for your feedback here. 
 
I have search for this, and found a similar request https://support.zendesk.com/hc/en-us/community/posts/4408860640410-Explore-Audit-Log-with-list-of-changes
 
And this is the response from our Product Team to this query: 
 
This is a great feature request, and while it's not in our roadmap for 2024, it is part of the Version Control we want to build in the new dashboard builder.

You can learn more about the features planned here
 
I highly recommend checking out this new dashboard builder, and the feature releases. 
 
Kind Regards, 

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Hi, being able to review changes made on a report in explore and being able to audit the date and agent who made the change and what changes were made would be great. Thanks

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