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Side Conversation- Limit emails that can be used in Side Conversations

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Robin Patton

已于 2024年12月16日 发布

To lower human error risk, it would be helpful if we could limit what emails can be used for Side Conversations either at the email or domain level. Basically, an Allow List for the feature to allow more agents to use the tool while having a lower risk of the message going to an incorrect email address. 

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    Emily Reidy

    Community Product Feedback Specialist

    Hey Robin,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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