Hide IP Address in Support

Feature Request Summary

Please provide the ability to hide the requester's IP address and/or region in the Support product.

Use Case

I understand that collecting the IP address is required, but I do not understand why this needs to be shown to the agents.  To help protect the requesters PII, we should be able to limit who has access to this information.

Product limitation or missing feature

Ability to prevent the agents from seeing the requesters IP address.

Business impact of limitation or missing feature

I cannot currently limit this access.

Other necessary information or resources

I would like to have a setting in Admin to hide the IP address and / or Location in the event log metadata footer.