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New satisfaction survey report: how to pull the scale rating
已于 2024年12月19日 发布
Hi there!
We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a scale.
Is there a way to see the number picked in the scale or will we only see good and bad anyway in explore? I'd like to see how many 3s for example.
Thanks!
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3 条评论
Jacob R.
I agree, we need a way to report on and see what end-users are selecting when using the CSAT survey.
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Garrett Fraser
Agreed, you lose the nuance of the sliding scale if you can't actually see the numerical value selected.
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Raniery
It would be great to have that. as of now ZD only report Bad for 1-3 and then Good for 4-5. Coincidently enough, I noticed that customers stopped leaving comments after we enabled this new CSAT survey
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