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Disable/hide individual profiles



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Kyle Pinkley

Zendesk Luminary

已于 2024年12月20日 发布

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

 

As a Zendesk Administrator, I would like to be able to disable/hide individual profiles for agents, users, and admins. 

 

What problem do you see this solving? (1-2 sentences) 

 

Sometimes, a customer or agent wants to hide their profile. 

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

 

This request came up today. We can't disable/hide profiles individually; it's all or nothing. This is the first time this has happened.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)


No.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)


There should be an option for admins to enable or disable this per brand. 


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Emily Reidy

Community Product Feedback Specialist

Hey Kyle,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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