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已于 2025年1月02日发布

We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. Why is that?

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Zendesk Employee

2025年1月08日

Hi Elena Bell,

Thanks for sending feedback!

Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

Please see this article for more information.

Thanks,

Ferran

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