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Via- eMail

已于 2025年1月16日发布

Hello ,

I am unable to reply to tickets sent via e-mail and these tickets come directly closed.

Is it possible to get information about this?

Best regards.

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2025年1月23日

Maybe you have a trigger that close the ticket once is created. Could you share a screen capture with ticket events?

You can show ticket events following these steps

Regards

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