Hey there, thanks for reaching out. I see you have a support ticket open on this issue. This is our product feedback forum where we collect feedback from our customers on ways in which they would like to see us improve or change our product. Our customer care team is the best place to reach out to for troubleshooting our product. Please do let us know if you need any further assistance and we will connect you to the right group. Thanks again!
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Shawna James
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