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Unable to add image to Chatbot
已于 2025年2月12日 发布
When knowledge base articles are restricted, users are unable to add images in the chatbot.
Zendesk Guide does not provide an option to host images for use elsewhere. As a workaround, images must be hosted on external platforms like Google Drive or OneDrive, which is not an ideal solution.
This approach negatively impacts user experience, as the image URL differs from the knowledge base URL. Additionally, if images are hosted on the server, it increases unnecessary server load.
Zendesk should allow the use of inline image URLs from restricted articles to improve usability and performance.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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