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Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
已于 2025年2月19日 发布
I have set up various UltimateGPT Web Crawler Knowledge Sources. Most work OK. However, I have set up one that points to a URL that presentsa PDF file (the URL ends with the name of a PDF file)
It builds successfully, however in the Import Summary we see that Results was 0 and it extracted no text.
Testing the bot, asking it various questions about things that are mentioned at that URL always results in the message 'Sorry I didn't quite understand'.
Following discussions with Zendesk support in ticket 13337512, it has been concluded that the UltimateGPT ‘Web Crawler’ Knowledge Source is only supported with HTML pages.
At https://support.zendesk.com/hc/en-us/articles/8842717836442-Unlocking-AI-Success-with-Zendesk-Knowledge-Base-Event-Summary in January 2025 we were told:
"Currently, Zendesk's generative AI responses utilize only text-based content. This includes information from articles, community posts, and federated sources when using our federated search. We’re excited to share that support for embedded graphics, images, and text files (including PDFs) is on our roadmap and will be available later this year!"
So, this feature request is to ask for UltimateGPT ‘Web Crawler’ Knowledge Sources to be able to crawl and use URLs that point to PDF files.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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