Feature request: Display archived tickets within the interaction history of a ticket

Regrettably, there is no alternative method to access archived tickets aside from accessing the customer or user profile directly.

However, it's super helpful to notice at a glance when a customer has reached out several times, especially about ongoing issues or recurring complaints. That's why having a clear and complete interaction view is so essential!
 

Of course, this information can be found in the detailed view, but my colleagues are used to having the full communication history visible directly within the ticket. 

It would be helpful to have a dropdown option, like "See older/archived tickets," that allows them to easily access all past tickets within the interaction history of a ticket—without having to navigate to the customer profile.

Thanks